Shipping & delivery

SHIPPING

The delivery time is 5 to 6 business days. Your order can be sent with different transport companies. At the moment, we cannot offer you the possibility of choosing the transport company that will deliver your package.
Shipping, Transportation and Packaging:

Shipping times may vary in promotional periods, sales or in case of lack of availability in our warehouses.
Shipments to the Balearic Islands, Canary Islands, Ceuta and Melilla, depending on the type of order, may have an additional cost that will be informed in advance to the client, giving them the possibility of canceling the order before proceeding with payment. Delivery times will be communicated by mail our courier once the order has been confirmed via web or e-mail, and may vary between 5 and 6 business days,depending on the product, destination and its availability in stock. We remind you of the legal obligation of the recipient (Article 366-Code of Commerce), to verify the merchandise at the time of delivery, and in case of visible defects, never sign the merchandise as compliant without making a written reservation on the delivery note of the carrier as an immediate claim. In this case, you must keep the merchandise at your facilities until it is collected and / or appraised and, in the event of hidden damage inside the package, file a claim within 48 hours. following delivery, by contacting mebuy. ([email protected]).

Claims made later will not be valid. If the merchandise has been damaged during transport to the point of being unusable, the recipient is not obliged to accept it, and if he rejects it, he must immediately inform nunmarket.

Send conditions:

The delivery of the items purchased on nunmarket.com is made by one or more courier companies. The deadlines may vary in shipments made in the period of sales or promotions as well as to areas that involve customs management. Some heavy or bulky furniture items need to be handled by a specialized carrier, and delivery takes 5 or 6 business days compared to the normal delivery time.

It will be understood that the order has been delivered correctly at the time the receipt is signed at the agreed delivery address.

In order to avoid incidents in the delivery (such as wrong addresses, inability to find someone at home, etc.), it is essential to fill out the purchase form correctly, and it is advisable to provide a contact telephone number in the corresponding box. Likewise, the follow-up of the orders can be carried out through the website of our messaging service.

EXCHANGES AND RETURNS
You have 14 business days from receipt of the order to withdraw from it. In this case, you must contact us to proceed with its processing. Keep in mind that you will have to bear the transport costs generated by your return, if it is due to causes beyond my control. The return will only be accepted by nunmarket if the merchandise is in perfect condition, in its original packaging, with all its accessories and without having been used. The customer must contact nunmarket by phone by e- mail at [email protected] to report the return, and the merchandise must be returned to our warehouse freight prepaid.
We appreciate that you follow the following recommendations:

The product will be in perfect condition and will be returned in its original packaging.
The garments will have all the labels placed as they were received.
The accessories will include all the elements of the original packaging.
The footwear will be returned in its original box.
Remember that you do not have the right to return personalized products, as they have been manufactured exclusively for you. These products cannot be returned unless it is due to a manufacturing defect.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal may not be applied in the following cases:

Products with HYGIENIC-SANITARY risk or likely to be.
Originally sealed products that have been opened, used or unsealed, such as cosmetics, hygiene products, toilet or personal use.
Products whose original packaging or accessories are not in perfect condition.
Request return

You can request the return by contacting us at [email protected] or by calling our Customer Service free of charge at [email protected]

Too easy. You must send us the items you want to return well wrapped and protected, with their labels and seals intact to the address:

Nunmarket
C/ Capitan Louis Vara 18, Arévalo, 05200 Ávila.

As soon as we receive the products, we will make the refund using the same payment method that you used when placing your order.
If the reason for the return is because the product has arrived defective or incorrect, you will have to contact nunmarket.com and we will provide the most convenient method for you through the email: [email protected] .

Products or items that you can return.

You can return all your purchases, within the withdrawal period, except for:

Personal hygiene items (epilators, trimmers, razors, toothbrushes, etc.), softwares, games, CD / DVD and movies that do not have their original packaging intact and unsealed.
Food products. It can be returned as long as the product is in poor condition or does not have its original packaging intact and unsealed.

Refund of the amount

In the case of having made the cash on delivery payment, the money will be returned to your bank account or directly to your card (in case you have paid with a credit, debit or Paypal card). This option involves a management process so the return will be effective in approximately 14 business days.

Return conditions

In nunmarket.com no changes are managed. If you need a change of size, color, etc. You must request a return and place a new order for the product you want. The return will be limited to unused, complete and labeled items. Perfumes must be properly sealed. In the case of receiving any item in different conditions in which they were sent, said return will not be accepted and will be returned to the customer.

In the event that the return occurs due to a defect or tare in the purchased product, the amount corresponding to the shipping costs would be fully reimbursed to the customer through a bank transfer (if the payment was made on delivery) or to through the payment gateway (if the item was paid with a credit or debit card).

Nunmarket will not accept changes or returns that have not been previously communicated through the indicated channels. nunmarket will not accept in any case returns sent postage due.

If you mess with adding your address and order is already in process (see the status in your account) contact us, do it from here í and please check your address for future orders.